Please review the following terms relating to automotive window film installation and tint removal before proceeding with service.

Glass Clarity & Adhesive Cure Time

Installed film on glass surfaces is not expected to have the same level of visual quality as glass. The criteria below apply to the installed film only and not to any defect inherent in the glass.

Full adhesion takes time because installation uses a detergent solution in water to float the film onto the glass. Excess water is squeegeed out, but some residual water inevitably remains between the film and glass. The time required to achieve full adhesion is commonly called the “adhesive cure time.” Adhesion increases during this period. Visual appearance and cure time vary according to film thickness, metallic or ceramic coatings, and climatic conditions.

Water During Installation

Applying products with an aggressive adhesive system requires water and a “slip” agent. Both are harmless. Our installers wipe down surfaces that come into contact with water when installation on that piece of glass is complete. Carpeted areas are expected to return to their original condition.

Imperfections & Inspection Standards

Consistent with the viewing criteria referenced by the International Window Film Association (IWFA), filmed glass should be viewed from the room side, at right angles to the glass, from a distance of at least six (6) feet, in natural daylight but not direct sunlight. Effects occurring during the 30–60 day cure period should be disregarded during this assessment.

Conditions considered under this assessment include dirt particles, hair and fibres, adhesive gels, fingerprints, air bubbles, water haze, scores and scratches, film distortion, creases, edge lifting, nicks and tears. If a concern remains after 30–60 days, please bring the vehicle or glass to our location for an in-person evaluation. We cannot inspect or assess installation concerns over the phone, by email, or from photographs. The vehicle or glass must be presented at our location.

Gaps Along Film Edges

We make every effort to install film close to the edges. Small gaps may remain to allow installation water to be squeegeed out and to help prevent film edges from lifting when they contact the frame margin, dot matrix, or other mouldings. Contact with these surfaces can cause peeling. Gaps may also be necessary because of the type of glass or window being filmed.

Dot Matrix & Black Borders

Some side windows and most rear windows have a raised dot-matrix border. Film may not adhere as well to this raised area and may appear white from outside after drying. Some rear windows have a dot-matrix area several inches wide along the top. Depending on the thickness of the black border above the glass surface, a very thin white line may also be visible from outside where the black border ends.

Stereo, Amplifiers, Aftermarket Equipment & Speakers

Please tell us before work begins about any hidden electrical equipment that may react adversely to water and any hidden areas where water may be used. Most speaker cones are made of polypropylene (plastic) and are not expected to be damaged by small amounts of water; however, we suggest not using the stereo for 12 hours after installation to allow any stray moisture to dry.

Pre-existing Glass Scratches

New and older glass may have light or heavy surface scratches, internally or externally. Scratches that were previously difficult to see may become more noticeable after window film is applied.

Glass Antennas, Mobile Phones & Sensors

Window film containing metal may impede signal reception, including glass antenna performance and reception on handheld or portable mobile phones. Film compatibility and any potential effect on vehicle sensors should be discussed before installation.

Vehicle Interior & Exterior Condition

Vehicle paint and interiors may have pre-existing imperfections. A new film installation can draw attention to minute flaws that were already present. The customer should inspect the vehicle with a member of our team before installation begins. MR TINT is not responsible for pre-existing minor interior or exterior flaws that were not identified during that pre-installation inspection, subject to applicable law.

Door Panels, Rubber Seals & Window Operation

We do not cut the rubbers on roll-up windows. It may sometimes be necessary to press them down to facilitate drying. Wait three (3) days after installation before rolling the windows fully down and up, and check that the rubber seals are properly seated. If a seal sticks or moves out of place, stop operating the window, contact us immediately, and return to the shop. Newly applied film can stick to tight rubber seals and may be pulled as the glass moves. We can apply a suitable film polish/cleaner and assess the condition. Continuing to operate the window without having the condition assessed may cause damage to the door panels, glass, motors, seals, or film.

Warranty Service

Warranty work requires the original paperwork. The vehicle must be brought to our shop so the concern can be inspected before an appropriate service date and time is scheduled.

Product & Film Surface Liability

Products are supplied as specified. Film is scratch-resistant, not scratch-proof. Scratches caused by rolling windows up or down after installation are not the responsibility of MR TINT. After installation, we offer a first-time polish and inspection of our work.

Choosing Film Type & Shade

Our team will install the film type and shade selected by the customer. The customer is responsible for ensuring the selected shade complies with applicable laws. If a customer chooses a shade darker than the legal limit and receives a ticket, responsibility for that choice rests with the customer to the extent permitted by law. Once material has been cut, changes may incur additional charges beyond the original quote.

Rear Defroster Lines During Tint Removal

When removing tint from a rear windshield, we take care to protect the defroster lines and use professional-grade steamers to soften the adhesive. Despite these precautions, there remains a risk of damage to defroster lines during removal. This risk should be understood before authorizing the work. Any limitation of responsibility is subject to applicable law.

By proceeding with service, I acknowledge that I have read and understood the responsibilities, limitations, care instructions, and risks described above, and have had the opportunity to ask questions before installation.

This waiver text is provided for customer information and should be reviewed for compliance with applicable Ontario law before being used as a binding legal waiver.